Frequently Asked Questions

If you purchased your pair of glasses on our website: – You can receive a refund within 14 days of receiving your order. – Returning your order is free in France. To do so, you can fill out this return form and you will then receive your return label. – Personalized orders or orders with a correction are not refundable. – Please note that returns outside of France are subject to a charge and that prices vary depending on the country. If you purchased your pair of glasses in store: You have 7 days to exchange your unworn, non-personalized glasses at any of our stores. We offer exchanges or credit notes, but no refunds.

If your order contains frames without prescription or accessories, it will be processed within 3 to 5 business days. If your order includes a frame with prescription lenses, it will be prepared in 10 to 12 business days.

The number of days to add to the delivery time depends on the carrier. France standard delivery Colissimo 4-7 working days express delivery DHL 2-4 working days Germany standard delivery Colissimo 4-7 working days express delivery DHL 2-4 working days Europe + Monaco + Switzerland standard delivery Colissimo 4-7 working days express delivery DHL 2-4 working days International standard delivery Colissimo 4-7 working days express delivery DHL 2-4 working days

Payment cards accepted on the rendelparis.com website are Carte Bleue, Visa, Mastercard and American Express. Other accepted payment methods are: Paypal, Alma (3x interest-free), Klarna (3x interest-free), Apple Pay.

We offer instant payment in 2, 3, or 4 interest-free installments for purchases over €50 thanks to our partners ALMA and KLARNA. To take advantage of this option, select ALMA or KLARNA as your payment method during checkout.

Your order confirmation will be sent by email. Remember to check your inbox and spam folder.

The status of your order is available in your customer area if you have decided to register. Otherwise, find your order information using the tracking number you received by email.

Contact us by email at hello@rendelparis.com. If your delivery has already been processed, please contact the carrier directly.

Contact us by email at hello@rendelparis.com, we will do our best to find a solution for you.

If your package appears to be lost or stuck, please contact our customer service team by email at hello@rendelparis.com. We will contact the carrier to initiate the necessary procedures.

You can visit one of our stores (link to store page), or find product information in our about section (link). If you don't find a satisfactory answer, you can contact us by email at hello@rendelparis.com.

You can make an appointment with our opticians in store (link), they will take your measurements free of charge. You can also consult your prescription frame invoice made by an optician, the mentions EC or EP appear there for each eye followed by a number between 20mm and 40mm, this indicates your pupillary distance.

At RENDEL, we're redefining the standards of traditional eyewear by offering superior quality products at fair prices. It all starts with the choice of lenses. RENDEL GLASSES We carefully select high-quality organic lenses to ensure optimal comfort for your eyes. All our lenses filter 100% of UV rays, category 3 for the darkest lenses and category 2 for the lightest lenses. We offer anti-blue light options to protect your eyes from screens, available with or without correction. We also offer single-vision lenses for clear vision at distance or near, with anti-smudge, anti-reflective, or lens-thinning options to meet your specific needs. Progressive lenses are also available for clear vision at any distance with a single pair of glasses. However, these lenses require in-store expertise and cannot be ordered online. GLASS TREATMENT Anti-Smudge: Anti-smudge lenses are treated with a special coating to prevent dirt, smudges, and fingerprints from adhering to the lens surface. Benefits include sharper, cleaner vision, easier and less frequent cleaning, and improved aesthetic appearance. Anti-Scratch: Anti-scratch lenses are treated with a special coating to resist scratches and damage. Benefits include extended lens life, clearer vision, easy cleaning, and a professional appearance. Anti-Glare: Anti-glare lenses are treated with a special coating that reduces glare and improves clarity of vision. Benefits include improved vision by avoiding glare, a more aesthetically pleasing appearance, and improved light transmission. Anti-Blue Light: Anti-blue light lenses are designed to filter out blue light emitted by screens and artificial light sources, reducing eye strain and improving sleep. Benefits include more comfortable vision when using electronic devices, reduced eye fatigue, and improved sleep. Polarized: Eliminates glare due to light reverberation GLASS REFINEMENTS Lens refinements refer to the thickness of the lens material that makes up the prescription lenses. We offer different levels of lens refinements to meet each individual's specific corrective needs. Thin lenses: Standard thickness generally recommended for light and moderate vision corrections (corrections less than -/+2). Very thin lenses: Also called high-index lenses. Recommended for more significant corrections because they reduce the thickness and weight of eyeglass lenses (corrections greater than or equal to -/+2). Ultra-thin lenses: Recommended for the most severe vision corrections because they offer the greatest comfort and the most aesthetic appearance (corrections greater than or equal to -/+4). This treatment is only available in our stores (link). ACETATE: Our glasses are made from acetate sheets selected from the finest suppliers. Acetate is a high-quality material made from cotton or wood. Hypoallergenic, acetate offers a playful, shiny appearance and transparency, providing a natural feel against the skin.

Yes, we can make your lenses directly from your prescriptions. The lenses will have the same optical qualities as those made from a prescription. However, if you wish to be reimbursed by Social Security and your health insurance, you will need to provide a prescription dated within the last 3 years.

No, in France, only ophthalmologists are authorized to issue a prescription. Abroad, only optometrists can issue one.

Yes, our opticians are available in-store to provide you with a quote. Appointments are not required, but it's recommended to schedule one if you'd like to spend some quality time with your optician. (In-store appointment link)

To receive a quote within 24 hours, simply send us an email to hello@rendelparis.com specifying: – The chosen frame model. – The desired glass options. – Corrections prescribed by your ophthalmologist. We encourage you to visit one of our stores to confirm your quote and take any final measurements. (store link)

Your quote will be emailed to you after your in-store visit. You can also access it directly from your online customer account.

You can access your quote online by logging into your customer account or contact our team at hello@rendelparis.com for assistance.

Rendel offers a one-year warranty on your glasses, covering parts and labor, with replacement of the identical model in the event of a defect (depending on available stocks) or with a credit note of the same value. This warranty does not cover damage resulting from breakage, theft, intentional damage, normal wear and tear, or scratches to the lenses. If you notice a manufacturing defect in your Rendel glasses, please contact our stores and specify the defect. We will promptly replace your lenses and/or frames.

If you experience vision problems with your Rendels, please contact our customer service team at hello@rendelparis.com with details of your problem. We will replace your lenses and/or frames as quickly as possible, with shipping costs covered.

No, Rendel does not cover costs related to breakage or theft of your glasses.

If you experience a defect with your frame or lenses, please contact our customer service team, specifying the defect. We will replace your lenses and/or frame as quickly as possible, with shipping costs covered. We recommend providing us with a photo to facilitate and expedite the assessment of the problem.

Yes, you can exchange your glasses if there is an error in the information provided on your prescription. Please contact our customer service team for instructions on how to determine the correct corrections at hello@rendelparis.com.

If you meet the following criteria, Social Security and your mutual insurance company may cover your Rendel glasses: – You have a valid prescription that is less than 3 years old. – Your last optical reimbursement was more than two years ago (unless there is an agreement with your mutual insurance company and your vision has changed). – Your glasses are untinted prescription glasses (unless your prescription provides for specific specifications).

If you made your purchase in store, you can send a paper file to receive support. If your file has already been submitted electronically, you simply need to send your quote and prescription to your mutual insurance company to be reimbursed. If you made your purchase online, you can ask our team to send you a paper file by sending an email to hello@rendelparis.com.

The quickest and most reliable way to find out the reimbursement amount from your mutual insurance company is to send them a quote. You can get a free quote by making an appointment with our teams in-store or by sending an email to hello@rendelparis.com.

Your sunglasses cannot be reimbursed by your health insurance. Reimbursement by your health insurance is conditional upon prior coverage by Social Security, but Social Security does not authorize coverage for sunglasses, even if they are corrective glasses. However, in certain situations, if your prescription mentions specific eye conditions, these may be eligible for reimbursement.

Please ensure that the date indicated on the care sheet corresponds to the date of your order. In the “PERSON RECEIVING CARE AND INSURED PERSON” section, please provide the insured person’s information, such as their first name, last name, date of birth, and registration number (social security number). In the "PRESCRIBER" section, please fill in the information about your ophthalmologist, including their identification number (a 9-digit identifier, the first 2 of which correspond to the department where they practice), their name, and the date of the prescription. Don't forget to sign the treatment sheet.

Please write to us at hello@rendelparis.com.